Senior Partner Support Engineer Job Openings by Sepura Group in Home Based December 2018

Job Title Home Based Sepura Group
Pub Date 30+ days ago
Company Sepura Group
Location Home Based

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To help to the organization eye-sight along with vison come legitimate; Sepura Group is usually start regarding fresh placement seeing that begin as December 2018. Everybody who is enthusiastic filling this vacanct, you need to participate in this Senior Partner Support Engineer Jobs recruitment inside . It is suggested for many participants to arrange almost all required demands because of this job recruitment procedure, for the reason that method need you to definitely allow acceptable spec that this business desires because of this place. If you are that you will be one that may fill up the actual specs, you can try to see more info about Senior Partner Support Engineer Jobs below.

Sepura Group Job Opportunities 2018

Senior Partner Support Engineer Jobs - Home Based

JOB DESCRIPTION

An opportunity has arisen to join the Sepura supporting our partners in Scandinavia. The role will focus on providing technical assistance to key partners in the support of Sepura’s product portfolio including pre-sales demonstrations, customer engagement, support case resolution and capturing new product requirements.

The role is expected to be a field based role in the region (Sweden, Norway, Denmark, Finland) with extensive travel expected to remain in contact with key partners. Due to the nature of our customers, the individual may be required to complete security clearance checks.

This role is part of the Sepura technical support team and will be expected to:

  • Provide technical support across Sepura's range of products, communicating internally and externally in a courteous and professional manner.
  • Proactively, visit partners as part of engineering visits to assist and train customers.
  • Identify opportunities and new requirements from customer discussions and provide technical support to develop these into proposals to both customers and internally for product and/or business development.
  • Handle customer calls and emails within Sepura's support desk process and assisting in the distribution of software and licences for customers.
  • Write and maintain customer facing documentation (e.g. user presentations, application notes, FAQs).
  • Manage communication with multiple stakeholders, building links between regional partners and UK operations and the regional commercial sales teams.
  • Maintain equipment, systems and processes used for supporting customers.
  • Continuously develop technical skills and product knowledge with extensive knowledge the full product range delivered by Sepura to partners in the region. This includes Sepura TETRA terminals and applications as well as Hytera DMR Terminals, Systems, applications and satellite products.

JOB REQUIREMENTS

Description of person:

This is a very practical, hands-on role, strong technical skills with a commercial focus are essential to this role, and candidates must be able to demonstrate:

  • Background in the design, deployment and installation of PMR products (DMR or TETRA) for either public safety or commercial users.
  • Excellent written and verbal communication skills in English.
  • Experience in a technical support role in a commercial/B2B environment through working within in a hi-tech product development organisation with sales partners.
  • Experience of working within a commercial software/hardware product development lifecycle including managing commercial and technical aspects with customers.
  • Structured methodical approach to problem solving.
  • Ability to build strong relationships with customers.

Within this role, it is desirable but not essential to have:

  • Experience in working with digital radio communication networks and associated technologies (e.g. TETRA, MPT1327, DMR, GSM/3G/LTE, GPS, Bluetooth) and equipment (e.g. spectrum analysers, air interface diagnostic/logging tools).
  • Knowledge of Sepura’s products.
  • Background in project management and delivery of PMR systems from system planning through to acceptance and in-life maintenance.
  • Multi-lingual (e.g. Swedish, Norwegian, Finnish, Danish).
  • Knowledge of using Microsoft Sharepoint and Dynamics AX.
  • Have delivered training courses in technical topics to customers.

The right candidate will be expected to have:

  • Track record of delivering first class results to tight deadlines.
  • Strong analytical ability with a consistent and methodical approach.
  • Self-starter, able to research, identify, plan and implement.
  • Team player.
  • Good attention to detail.
  • Focus on continuous improvement.

As one of the leading company in UK, Sepura Group opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Sepura Group also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to increae new experience and knowing through the company programs.

If Ms interested to apply Senior Partner Support Engineer Jobs Home Based December 2018 Sepura Group Sepura Group, immediately prepare requirements / files and documents needed for submit Senior Partner Support Engineer Jobs Home Based December 2018 Sepura Group above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Home Based region from any other company.

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