Senior Support Worker Job Openings by The Wallich in Denbighshire

Job Title Senior Support Worker
Pub Date 7 months ago
Company The Wallich
Location Denbighshire - The Wallich is currently opening job for quality applicants to fill Senior Support Worker.

The Wallich Job Opportunities 2020

Senior Support Worker - Denbighshire

is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The Central DAWS project is a drug and alcohol service delivered across the counties of Conwy & Denbighshire to adult drug and/or alcohol users, their families and carers. The service provides drug-related information and advice, triage assessment, referral to structured drug and alcohol treatment, brief psychosocial interventions, harm reduction interventions and aftercare; with the overall aim of reducing harm associated with substance use, and meeting individuals’ needs in a way that promotes independence. The service is grantfunded through the North Wales Area Planning Board (Substance Misuse).

This project is in a development phase, having previously been focused on centre-based provision only in the county of Wrexham, but now expanding to cover both Wrexham and Flintshire with a significant focus on providing outreach within the community to ensure the service reaches those who need it. The project will therefore be dynamic as it evolves and responds to demand across the region.

The service will be delivered across 7 days per week between the hours of 8am – 8pm Monday – Friday and between the hours of 10am – 4pm on Saturday – Sunday with the length and type of sessions based on need. We are therefore offering flexible contracts between minimum of 16 hours per week to maximum of 30 hours per week. The staffing requirements may change as the project progresses so a degree of flexibility will be required.

Purpose of Role
  • To support adults, families and carers with their substance misuse-related support needs through a range of interventions, with a focus on harm reduction and promoting independence.
  • To support the development and expansion of the service by developing relationships with other support providers across Conwy & Denbighshire and responding flexibly to demand.
  • To support the provision of opportunities for service users to be involved in the development and delivery of the service, which may include volunteering, providing peer support, and contributing to the monitoring and review of the service.
Main Duties, Responsibilities and Person Profile

Main Duties and Responsibilities

1. To support adults, families and carers with their substance misuse-related support needs through a range of interventions, with a focus on harm reduction and promoting independence.

a. To provide support, information and advice to adults, families and carers in relation to substance misuse and other areas of life affected by it, e.g. housing, mental health.

b. To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

c. To ensure that all Service Users are treated fairly and afforded equality of opportunity.

d. To ensure that Service Users’ needs are met through the consistent application of the Wallich’s model of support.

e. To manage Service User presentation to the service with particular reference to:

  • Coordinating and carrying out triage assessments and facilitating access to the service.
  • Identifying the goals and aspirations of Service Users and developing action plans where appropriate.
  • Applying various conversational skill sets to the benefit of the Service User.
  • Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
  • Ensuring that Service Users have a means of expressing their views and that this expression receives appropriate consideration.
  • Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.
  • Coordinating and carrying out assessment reviews with service users on a regular basis to ensure the service is still appropriate for them.
  • Representing and advocating with/for Service Users.

f.To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure.

g. To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

2. To support the development and expansion of the service by developing relationships with other support providers across Conwy & Denbighshire and responding flexibly to demand.

a. To support the project manager in designing and developing the service in response to service user need.

b. To develop relationships with key partners including Harm Reduction Teams, Tier 3 Services and Homelessness services.

c. To develop links with other support agencies and community groups to enhance the reach of the service.

d. To promote the service across the counties of Conwy & Denbighshire.

e. To work flexibly both on an outreach and in-reach (e.g. drop-ins) basis across the 2 counties according to demand.

3. To support the provision of opportunities for service users to be involved in the development and delivery of the service, which may volunteering, providing peer support, and contributing to the monitoring and review of the service.

a. To provide regular supervision to allocated volunteers in line with Supervision Policy.

b. To mentor volunteers providing hands on experience in a safe environment.

c. To agree with volunteers any development needs and take appropriate measures to action these.

d. To monitor work done by volunteers and to ensure that duties and responsibilities are fulfilled and obligations are met.

e. To ensure that the volunteers have a consistent understanding of the mission, values, aims, objectives and policies and procedures of the project.

f. To develop opportunities for service users to provide peer support in a safe environment.

g. To actively involve service users in their support, the project and/or organisation, and develop opportunities to allow them to contribute to the monitoring and review of the service.

4. To assist in monitoring the effectiveness of the project ensuring objectives and targets are met.

a. To meet the monitoring requirements of the funders and other commissioners.b) To assist managers with gathering quantitative and qualitative information relating to objectives and targets.

b. To ensure that records of Service Users accessing the service are maintained.

c. To provide statistics and other information as requested by managers.

5. To assist in the overall running of the project.

a. To work in line with all Wallich policies and procedures.

b. To participate in own supervision.

c. To undertake relevant training.

d. To represent at relevant external meetings.

e. To liaise with relevant bodies and support agencies as appropriate and as the organisation’s representative.

f. To develop links with voluntary and statutory bodies in furtherance of the organisation’s work and for the benefit of the Service User.

g. To report to manager regularly informing him/her of issues arising during the course of the work that require policy decisions.

h. To ensure adequate administrative records are kept.

i. To ensure the maintenance of good standards of cleanliness, hygiene and adherence to Health and Safety regulations.

j. To take part in all aspects of lone working as directed by the policy.

k. To partake in a team handover where applicable.

l. To undertake other duties within the remit of the post.

6. Other

a. To partake in rota as required.

b.To work and travel across Conwy & Denbighsire.

The list of duties and responsibilities is not an exhaustive one and may be varied from time to time by the Manager. This job description is subject to regular review.

Person Profile

1. Knowledge

a. Knowledge and understanding of the current systems and legal frameworks within which you are expected to work, relating particularly to Substance Misuse, Homelessness, Protection of Vulnerable Adults, Mental Health, and Welfare Benefits.

b. Knowledge of harm reduction, treatment and recovery approaches in relation to substance misuse.

c. Knowledge and understanding of how complex needs, such as substance misuse or mental health, can affect individuals and their vulnerability.

d. Knowledge and understanding of how your personal life can have positive and negative impacts on your own performance and attendance.

e. Knowledge and understanding of the need for professional boundaries.

2. Experience

a. Experience of working with individuals with complex needs.

b. Experience of substance misuse (this can be from a personal perspective).

c. Experience of assessment, monitoring and recording systems.

d. Experience of working with diverse people in a non-judgemental way.

e. Experience of effectively dealing with challenging situations whilst maintaining professional boundaries

f. Experience of professionally and effectively representing the wishes and best interests of Service Users and the organisation whilst building beneficial relationships with a range of agencies.

g. Experience of lone working on own initiative and without close supervision.

h. Experience of organising resources and prioritising workloads to meet deadlines.

3. Other

a. Driving licence and own vehicle is essential.

b. Ability to communicate in Welsh is desirable but not essential.

Interview date: 22nd November 2019

New employees are to attend a 5 day Organisational Induction course in Cardiff.


Only those selected for an interview will be contacted.

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