The Hertz Accident Support Head Office is based in Verwood, Dorset and we are currently looking for a New Claims Agent.
What is this role all about?
To make prompt contact with referred customers, gather all required information regarding the claim to make a judgement on the viability of the claim. Responsible for making judgment calls on claim liability and analysing recovery prospects and risk to the business.
Primary Duties and Responsibilities:
Contact referred customers within time periods stipulated within referrer SLA.
Follow rules as stipulated in referrer profile when handling claim.
Accurately gather and record all required information, recognising where further interrogation or validation may be required over and above customer’s version of events.
Strictly adhere to company data protection policy and work towards individual targets.
Satisfy company security requirements in respect of client identification and fraud detection, ensuring team seniors and/or managers are notified of any suspicions.
Liaise with third party insurers, witnesses, repairers, and other interested parties as necessary to fully validate claim.
Utilise systems, industry tools and publicly available web-based resources as necessary to fully validate claim.
Make a judgement call between retaining the claim with the CFR and proceeding with hire arrangements or referring the claim to the Pending Hire Team and/or team senior/manager.
Correctly identify customer’s vehicle requirements including any extras or special equipment.
Establish roadworthiness of customer’s vehicle.
Identify non-viable claims and refer to team senior and/or manager for rejection authorisation.
Provide referrers and customers with regular updates on progress of claim.
Ensure customers are fully understanding of the credit hire process and aware of their obligations.
Have an advanced knowledge of the ABI GTA guidelines relating to the providing hire.
What do we need from you?
Good level of Education-GCSE level or equivalent
Customer service experience
Call Centre experience
Basic IT skills
Good communication skills
Confidence to follow own judgement
Works well as part of a team
In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives and many more.
Hertz Accident Support (HAS) is a leading provider of claims management and vehicle replacement services for customers who have been involved in a road traffic accident. We deliver a one stop shop solution to get our customers back on the road through our ability to provide credit hire, authorised hire and credit repair. Hertz Accident Support is part of the wider Hertz family enabling the Hertz Corporation access to the insurance replacement sector in the UK.
If you believe you have the skills and experience required to succeed within this challenging role in an established organisation, please APPLY NOW.
How to Apply this Position:
After seeing and understand the criteria and minimum requirements for qualifications that have been explained from the New Claims Agent - Hertz job info above, then you who feel they have met the requirements including education, age, etc. and really believe interested in the latest job vacancies New Claims Agent - Hertz job info - Verwood above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, Copy of diploma and transcripts and other documents as described above, in order to register and take part in the admission selection for new employees in the company referred to sent via the Apply link below.
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