Library Assistant Stock Services HCC11621
Salary Range: £18,426 – £19,407 pro-rata, per annum (actual salary £5,463£5,827 per annum)
Work Location: Library Stock Support Service, Winchester
Hours per annum: 500
Contract Type: Annualised HoursTemporary (12 months)
Interview Date: 11 July 2019
Closing Date: 28 June 2019
Hampshire’s Library Service is one of the largest in the country with a book fund of £1.5m. The portfolio includes forty-eight libraries, and four libraries run by community partners. Hampshire holds around 1.7 million items of stock, provides an eBook lending service and a wide range of eResources used by around 200,000 customers.
Hampshire’s Library Service is a modern, proactive and responsive place to work which is constantly evolving to customer needs. Books are at the heart of our business and in this role, you will work as part of a small dynamic team providing stock support services for our public libraries across Hampshire including acquisitions, last copy store, music sets, playsets and reading group sets.
You will have a good general education and excellent interpersonal skills. You will liaise with Hampshire’s library staff and be able to communicate effectively with a range of people to get the job done. You will be able to learn quickly, adapt and use your own initiative when required yet work within prescribed standards and procedures to meet deadlines, using your organisational skills to identify and prioritise tasks.
Good IT skills are essential as you will be using library systems and Office packages. The work can be challenging and occasionally pressured. The role involves a considerable amount of physical activity such as moving, packing and unpacking of boxes of stock from books to choral and orchestral sets. Previous experience of library, or similar work, would be useful.
The post is based at Library Stock Support Service at Bar End in Winchester. There may be occasional travel to libraries to support staff training or any other tasks as appropriate.
A member of the Stock Services team that supports the delivery of a professional, modern and responsive service that meets with customer needs. Providing support to the procurement, promotion, control, movement, management and disposal of stock for the Library Service.
Planning and organising own workload to ensure that tasks are completed on time. May be required to provide local mentoring, guidance and support to others eg volunteers, apprentices, work experience
Works collaboratively as member of the stock services team
Follow operational procedures to manage the acquisition and processing of new stock
Use and maintain appropriate data and IT systems to manage Music, Drama and Reading Group services and interlibrary loan transactions
To routinely take charge of the day to day operation of the stock service, including the management of the building in absence of Stock Services Manager
Ensures compliance with Stock policy guidelines and responds to customer demand seeking guidance as appropriate
Support the implementation of library policies, systems and procedures
Assist in implementing efficiency improvements, raise discrepancies about management stock management and performance including customer and staff signposting where appropriate.
Communicate effectively with colleagues and managers to explain stock display techniques and current trends to ensure buy in. This may require some negotiation, assertiveness and sensitivity.
Processing management information about stock performance and customer usage
Keep up to date with latest innovation in libraries including book trends, software and hardware development, identifying relevance to the service
Providing support to projects and tasks as appropriate
Ensuring the application of consistent approach to stock display and stock management across branches within assigned geographical area in accordance with agreed working arrangements.
The Service comprises a county-wide geographical spread of public library branches supported by a central stock services team. The post holder would be based in Winchester with a requirement to travel to branches as required.
The Hampshire Library Collection holds around 1.7 million items of stock, provides an eBook lending services and a wide range of eResources used by around 200,000 customers who live work or study in Hampshire. The Stock Services team support the purchasing of new stock (Acquisitions), the request services (moving Hampshire stock to a pick up library of the customers choosing and the inter library loans services) and the loan of specialist library stock provided to Hampshire Reading Groups and Music Groups.
Lone working at small sites may be required and working flexibility across sites.
Essential Qualifications, Knowledge, Skills and Experience:
Literate and numerate (4 GCSEs or equivalent)
IT skills using Microsoft Office 365 eg Word, Excel
Ability to work with others using effective interpersonal skills
Good communication and negotiation skills, including oral, written, presentation and briefing others.
Passionate advocate for providing high quality customer service
Excellent organisational skills
Ability to cope with physical element and the travel requirements of the job
Positive ‘can do’ attitude and behaviours
Team player with ability to work on own initiative
Desirable Qualifications, Knowledge, Skills and Experience:
Public or private sector experience (up to 2 years) in a relevant environment such as book retailer, public or academic library
Experience of using a stock management system eg Collection HQ, Spydus, Galaxy
Knowledge of the publishing industry
Understanding stock display and merchandising techniques
Interest in reading, music and performing arts
The following section provides an outline of the working conditions that may be encountered in this role:
Moving of objects of 11 to 15 kg, daily
Display Screen Equipment use
Driving: Own vehicle for work purposes
This post is subject to an Enhanced DBS Check
Contact details for an informal discussion:
Paula Maguire, Stock Services Manager on 01962 826632 or [email protected]
is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any for achieving equality of opportunity in its employment practices. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to which would have a disproportionately adverse effect on any one group.
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