Acas Helpline Adviser Job Openings by UK Government Advisory, Conciliation and Arbitration Service in Newstle upon Tyne

Job Title Acas Helpline Adviser
Pub Date 30+ days ago
Company UK Government Advisory, Conciliation and Arbitration Service
Location Newcastle upon Tyne

www.uk-jobs.pro - UK Government Advisory, Conciliation and Arbitration Service is currently looking for quality applicants to fill Acas Helpline Adviser.

UK Government Advisory, Conciliation and Arbitration Service Job Opportunities 2021

Acas Helpline Adviser - Newcastle upon Tyne

Job role:

Handle inbound telephone enquiries and provide high-quality, impartial advice on employment rights, employment legislation and dispute resolution options to employees, employers and their representatives, tailoring advice to each individual

Identifying appropriate options for customers, including signposting to relevant support services and referrals to other government services

Identifying customers who may benefit from other Acas services and signposting or referring accordingly

Offering callers the option to participate in customer evaluation surveys as and when prompted

Accurately inputting anonymised information about calls into the appropriate database

Utilise weekly development time to keep up to date with policy updates, legislation changes and case law developments

Adhere to scheduled rosters as closely as possible to facilitate availability to meet call demand
Responsibilities We are looking for people with great communication skills and a passion for delivering excellence in customer service. Our work means that you will need to understand and quickly absorb large amounts of complex information and explain it in ways that meet the needs of our customers.

This post is open to anyone who can demonstrate the ability to do the role and work in line with values (Objectivity, Integrity, Impartiality and Honesty) and Acas values.

Essential Criteria:

  • Strong verbal communication skills
  • Committed to providing good customer service
  • Able to make decisions quickly
  • Flexible and adaptable

Desirable Criteria:

  • Previous contact centre or customer service experience is beneficial but not essential

Candidates in their probationary period are eligible to apply for this vacancy. Behaviours

We'll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Managing a Quality Service
  • Seeing the Big Picture
  • Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

  • Delivering at Pace
  • Managing a Quality Service
  • Seeing the Big Picture

Benefits

  • Competitive rates of pay
  • pension
  • Full training in employment law
- No caseloadclear inbox at the end of the day
  • Inclusive environment
  • 25 days annual leave + 8 bank holidays + Queen's birthday
  • Additional 5 days leave after 5 years' service
  • Family friendly policies
  • Salary sacrifice scheme
  • Salary advance to purchase annual travel tickets
  • Reward and Recognition scheme
  • Continuity of service maintained for existing Civil Servants
  • City centre locations with excellent transport links


How to Apply this Position:

After reading and find out the criteria and minimal requirements for qualifications that have been explained from the Acas Helpline Adviser - UK Government Advisory, Conciliation and Arbitration Service job info above, so you who sense they have met the requirements including education, age, etc. and really feel interested in the latest job vacancies Acas Helpline Adviser - UK Government Advisory, Conciliation and Arbitration Service job info - Newcastle upon Tyne above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, Copy of diploma and transcripts and related documents as described above, in order to register and take part in the admission selection for new employees in the company referred to sent via the Apply link below.

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