IT Support Analyst Job Openings by Bank of Ireland in Belfast

Job Title It Support Analyst
Pub Date 13 days ago
Company Bank of Ireland
Location Belfast - Bank of Ireland is currently opening job for quality applicants to fill IT Support Analyst.

Bank of Ireland Job Opportunities 2020

IT Support Analyst - Belfast

Description of business unit

The Northridge Finance IT team are part of Group Technology& Customer Solutions area within and are responsible for the full end-to-end support of a wide range of applications used by Northridge staff and customers. Northridge Finance is one of the UK's most dynamic and partner driven finance houses with over 60 years' experience providing personal and commercial finance to the Motor, Agricultural, Insurance Premium and Leisure finance markets.

Purpose of the Role

The IT Support Analyst role involves supporting the variousIT systems and applications used by the Northridge Finance business and will be based in Belfast.

Key Accountabilities

  • IT Support Analyst is accountable for working within the ITIL framework to manage incidents, problems and changes.
  • Investigate system issues raised via Service Desk with the aim of resolving the issues promptly.
  • Address the root causes of incidents to prevent recurrent incidents to minimise business impact.
  • Develop, test, document and implement changes/fixes to the systems where the Business has requested the change or where incident or problem resolution requires it.
  • Document incidents, fixes and/or workarounds so that other team members can use the knowledge to respond to similar incidents promptly.
  • Involve in service improvement activities by participating in any local or group wide projects which seek to introduce or improve service.
  • Monitor day-to-day operations to ensure service stability and report to management.

What is the opportunity?

  • This is an exciting opportunity for someone to develop their technical and problem solving skills while gaining valuable knowledge about the Finance and IT industries.
  • You will be working in a dynamic and highly skilled team while making a realdifference to your customers and colleagues.

Essential Qualifications

  • Third Level Qualification

Essential Skills & Experience

  • Analytical Reasoning/Problem Solving.
  • Ability to communicate effectively with people at all levels.
  • Ability to work under pressure and to SLAs.
  • Experience of developing fixes to resolve service issues.
  • Experience of using Microsoft SQL.

Desirable Qualifications, Skills & Experience

  • Experience of IT service management.
  • Knowledge of Development tools & Software
  • Understanding of a wide range of IT technologies used to provide service to customers.
  • ITIL Foundation qualification or equivalent.
  • Experience of working with Third Party Vendors/Managed Service Providers.
  • Knowledge of Microsoft Windows and Office products.
  • Exposure to tools such as AppDynamics and Service Now.

Please be advised that after you complete the application form you will be required to complete numeric and verbal reasoning tests. Your application will not be taken any further until you have fully completed the tests. An e-mail will issue to you following completion of your application giving further information on how to complete the tests.

Key Competencies

  • Customer FocusedPeople Manager
  • One Group, one teamPeople Manager
  • AccountableSelf
  • Champion TransformationSelf
  • Manage RiskSelf

Where Agency assistance is required Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to by Recruitment Agencies will not be accepted for this role.

Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Only candidates selected for interviews will be contacted.

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