Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.
We’ve built our brand on staying true to our roots whilst always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.
About the role
As a member of the store’s leadership team the Assistant Manager supports the Store Manager in managing the sales generation, operational and human resources functions within the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures. The Assistant Manager trains, develops and manages Sales Associates, Supervisors and Floor Managers and supports the Store Manager to achieve maximum sales.
Drives Business Results
What you'll do
Drives the analysis of performance through the business KPI’s.
Accountable for assisting the Store Manager in achieving payroll and controllable costs in store; and ensuring compliance to store targets.
Manages Sub 2 through effective vacation scheduling and management of sickness in store.
Ambassador for the Store and Brand
Delivers outstanding visual presentation and effective merchandise and inventory management.
Follows direction from the District Visual Coordinator to implement the Gap standard in store.
Leads store team to deliver the best customer store experience in retail through:
Visual execution and optimal use of both space and fixtures
Fitting Rooms Service/Selling
Shop floor replenishment
Customer outfitting/Personal stylists
Supports the Store Manager to provide outstanding leadership to the store team generating high levels of motivation and commitment.
Provides coaching and development opportunities to ensure the store is constantly striving to up-grade and develop its talent.
Ensures performance and potential is monitored continuously to provide a knowledgeable and effective associate resource through IDPs.
Assists in leading the performance management process in store with the Managers to create a climate of high quality feedback, coaching and development; and reward commensurate with individual performance.
Creates training and development plans using IDPs.
Ensures adequate training for all employees in customer service, merchandising, loss prevention, product knowledge, and other operational areas as necessary to perform the job.
Provides coaching opportunities to ensure the store is constantly striving to up-grade and develop its talent. Acts as a mentor for new starters.
Holds store team and self-accountable to all standards of performance.
Leads efforts to reduce in-store shrink activity through education, awareness and compliance.
Ensures supply chain efficiency through data integrity in store.
Delivers effective payroll management in the store.
Ensures compliance with statutory and policy led controls.
Controls losses through effective loss prevention plans.
Delivers Loss Prevention objectives, maintain shrinkage and security of the store.
Actions and supervises the accurate completion of quarterly inventories and model stock inventories.
Ensures that adequate alarm services are maintained and ensures the review of their reports.
Supervises the training of store employees in loss prevention related areas.
Monitors and implements quarterly Ops audit.
Who you are
Demonstrated management skills as Associate Manager or Supervisor.
Ability to work a flexible schedule to meet the needs of the business may require weekends and evening shifts. Overnights may be required.
Benefits at Gap
Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, 30% off at Gap Outlet, and the ability to purchase discounted merchandise during international travel at Banana Republic, Athleta, Intermix and Old Navy.
Pension schemes available, depending on role.
Market-leading private medical healthcare and well-being programme.*
Voluntary medical cash plan open to all employees.
Performance-related discretionary bonuses.*
Access to our Employee Support Programme for overall well-being.
For eligible employees
Candidates moving to the next step of the recruitment process will be contacted.
Submit your application via the link below:
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