Senior Support Workers - Flintshire Emergency Bed Provision Job Openings by The Wallich in Queensferry

Job Title Senior Support Workers - Flintshire Emergency Bed Provision
Pub Date 22 hours ago
Company The Wallich
Location Queensferry - The Wallich is currently in need of quality applicants to fill Senior Support Workers - Flintshire Emergency Bed Provision.

The Wallich Job Opportunities 2020

Senior Support Workers - Flintshire Emergency Bed Provision - Queensferry

is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Project Description

The project operates in Flintshire and provides emergency overnight accommodation for service users who would otherwise be sleeping rough that night. The service provides short term residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on. The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

  • Promoting Personal and Community Safety
  • Promoting Independence and Control
  • Promoting Economic Progress and Financial Control
  • Promoting Health and Wellbeing
Purpose of Role

To coordinate and provide short term residential support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to access and maintain accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

To provide a proactive night time presence within the project to promote quiet and peaceful occupation of its residents. To respond to disturbances, emergencies and other housing management functions according to procedure and provide ad-hoc support to residents in response to demand. To assist with the organisations lone working and arrangement of out of hours resources.

This role is subject to an Enhanced DBS Disclosure.

Main Duties, Responsibilities and Person Profile

Main Duties and Responsibilities

1. To provide support to the residents of the project.

a. To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b. To ensure that all Service Users are treated fairly and afforded equality of opportunity.

c. To manage referrals according to the procedures and eligibility criteria of the project.

d. To ensure that Service Users’ needs are met through the consistent application of the Wallich’s model of support.

e. To manage Service User presentation to the service with particular reference to:

f. Coordinating and carrying out risk assessments and facilitating access to the service.

g. Identifying the goals and aspirations of Service Users and developing action plans where appropriate.

h. Applying various conversational skill sets to the benefit of the Service User.

i. Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.

j. Ensuring that Service Users have a means

of expressing their views and that this expression receives appropriate consideration.

k. Actively involving Service Users in their support, and the delivery and development of services.

l. Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.

m. Coordinating and carrying out the reviewing of risk and support required in line with procedure.

n. Coordinating and carrying out the monitoring of Service User’s progress by assessing levels of control, understanding and involvement in working towards their goals.

o. Representing and advocating with/for Service Users.

p.To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure.

q. To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

2. To supervise and mentor an allocated number of volunteers.

a. To provide regular supervision to allocated volunteers in line with Supervision Policy.

b. To mentor volunteers providing hands on experience in a safe environment.

c. To agree with volunteers any development needs and take appropriate measures to action these.

d. To monitor work done by volunteers and to ensure that duties and responsibilities are fulfilled and obligations are met.

e. To ensure that the volunteers have a consistent understanding of the mission, values, aims, objectives and policies and procedures of the project.

3. To carry out the project’s housing management functions.

a. To induct Service Users into project and provide and explain the required information.

b. To issue occupancy agreements in line with current legislation/procedure.

c. To ensure Housing Benefit applications are completed and submitted.

d. To monitor project activity, respond to emergencies according to situation and maintain appropriate records.

e.To facilitate residents’ house meetings.

f. To address and report maintenance issues in line with the Health and Safety Policy.

g. To monitor and address Health and Safety and carry out the required checks in line with legislation and record appropriately.

h. To ensure good standards of cleanliness and hygiene are maintained at all times.

i. To actively encourage residents’ involvement in appropriate housing management functions.

j. To address all issues to maintain a safe and pleasant environment.

k. To implement the Service Users’ Warning procedure as and when appropriate.

4. To assist in monitoring the effectiveness of the project ensuring objectives and targets are met.

a. To meet the monitoring requirements of the Outcomes Framework and other commissioners.

b. To assist managers with gathering quantitative and qualitative information relating to objectives and targets.

c. To ensure that records of Service Users accessing the service are maintained.

d. To provide statistics and other information as requested by managers.

5. To assist in the overall running of the project.

a. To work in line with all Wallich policies and procedures.

b. To participate in own supervision.

c. To undertake relevant training.

d. To represent at relevant external meetings.

e. To liaise with relevant bodies – Housing Associations, support agencies etc. – as appropriate and as the organisation’s representative.

f. To develop links with voluntary and statutory bodies in furtherance of the organisation’s work and for the benefit of the Service User.

g. To report to manager regularly informing him/her of issues arising during the course of the work that require policy decisions.

h. To ensure adequate administrative records are kept.

i. To take part in all aspects of lone working as directed by the policy.

j. To partake in a team handover where applicable.

k. To undertake other duties within the remit of the post.

6. Other

a. To partake in rota and on call system as required.

b. To act as an organisational Lone Working Contact according to the Lone Working Procedure.

c. To arrange out of hours staffing cover/emergency maintenance using pre-approved out of hours resource list.

The list of duties and responsibilities is not an exhaustive one and may be varied from time to time by the Manager. This job description is subject to regular review.

Person Profile


a. Knowledge and understanding of current Homelessness Law, the Criminal Justice System, DWP Benefits, and the current legal framework within which you are expected to work.

b. Knowledge and understanding of how complex needs, such as substance misuse or mental health, can affect individuals and their vulnerability.

c. Knowledge and understanding of how your personal life can have positive and negative impacts on your own performance and attendance.

d. Knowledge and understanding of the need for professional boundaries.

2. Experience

a. Experience of working with individuals with complex needs.

b. Experience of housing related support or homelessness (this can be from a personal perspective).

c. Experience of completing needs and risks assessments.

d. Experience of planning and delivering support.

e. Experience of monitoring and recording systems.

f. Experience of working with diverse people in a non-judgemental way.

g. Experience of effectively dealing with challenging situations whilst maintaining professional boundaries.

h. Experience of professionally and effectively representing the wishes and best interests of Service Users and the organisation whilst building beneficial relationships with a range of agencies.

i. Experience of lone working on own initiative and without close supervision.

j. Experience of organising resources and prioritising workloads to meet deadlines.

k. Competent using Microsoft Word, Excel and MS Outlook to an intermediate level.

3. Other

a. Driving license and own vehicle is desirable but not essential

b. Ability to communicate in Welsh is desirable but not essential

c. Ability to communicate verbally and in writing to a professional standard

d. Competency in using Microsoft Word, Excel and Outlook, and ability to learn to use other digital recording systems

e. Committed to own continued professional development

The ROTA is attached name Job Profile document.

Interview date: Monday 26th October 2020

Please note: Due to the on-going COVID-19 situation are currently undertaking interviews via video calling. We will be keeping this under constant review and hope to be able to commence standard interviewing again soon.


Title File
Job Profile document Download

Only those selected for an interview will be contacted.

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