Recovery Claims Handler - Insurance Job Openings by The AA in Royal Tunbridge Wells

Job Title Recovery Claims Handler - Insurance
Pub Date 4 days ago
Company The AA
Location Royal Tunbridge Wells

www.uk-jobs.pro - The AA is currently looking for quality applicants to fill Recovery Claims Handler - Insurance.

The AA Job Opportunities 2020

Recovery Claims Handler - Insurance - Royal Tunbridge Wells
Company description

Job Title: Recovery Claims HandlerInsurance

Location: Homeworking considered, Head office in Tunbridge Wells, Kent

Salary: £18,396.00£22,000 depending on experience, with a performance related bonus on top

Hours: Full Time

Shifts: Shift pattern between the hours of 08:00-18:00 MondayFriday

Please only apply if you have the capability to be interviewed remotely via Microsoft Teams. We also require you to live within 60 miles of the Tunbridge Wells office to apply.

This is the job

About Us

We’re part of group, the nation’s number one motoring organisation. AA Insurance supports millions of customers with our products and services and is an essential part of our vision to make life easier for Britain’s drivers.

The insurance claims team in Tunbridge Wells is one of the fastest growing areas in our business; starting out as a group of 4, the newly refurbished office is now home to more than 130 employees 3 short years later. We’ve got exciting plans to continue our growth over the coming year, meaning there’s lots of opportunities for you to kickstart a career in Insurance with us.

What will I be doing?

As a Recovery Claims Handler, you will be responsible for a portfolio of non- fault claims, ensuring each claim is proactively managed whilst keeping our customer updated and maintaining expectations. You will be committed to providing our customers with a world class claims service via different means of communication such as telephone and email.

You will need to gather evidence to support our liability decision and compose outlay documents, so we can pursue reimbursement of our losses from the negligent parties’ insurers. You will also be required to prepare files for legal proceedings to be issued by our appointed panel of solicitors or self-

litigating portal.

What do I need?

Who we’re looking for

We know our customers may have been through a stressful or difficult experience when they are calling to discuss a claim they have made. As a confident communicator, you’ll be a friendly voice on the end of the phone, building connections and putting them at ease as you support and advise them.

You’ll be comfortable handling challenging conversations professionally, with the customers’ best interests at heart. You’ll have an eye for detail too, assisting you to accurately complete your claim reviews.

We’ll teach you everything you will need to know through our Claims Academy once you’ve started.

We’re looking for someone who:

  • Has experience working with customers and understands the importance of delivering excellent customer service– whether it be in a previous call centre role, a retail role, or sales environment
  • Self- motivated
  • Comfortable in a target orientated role
  • Has a forward thinking approach in relation to working practices
  • Embraces technology
  • Ability to use qualities such as Empathy, Tact, Assertiveness and Diplomacy when talking to our customers
  • Can think clearly and calmly under pressure
Additional Information

Why should you work for us?
We are dedicated to your personal development. As a valued employee of , you’ll have access to a range of benefits as well as learning and development opportunities, including:

  • Range of flexible working options available including working from home and part time hours
  • 25 days holidays a year
  • A lifestyle scheme that gives you access to discounted shopping vouchers, cinema vouchers, gym membership, days out, holidays and more
  • Staff Pension
  • Our internal development programme for Emerging Talent
  • A 50% discount on your AA membership, which becomes completely free after 12 months
  • Discounts on wider AA products and services (Car insurance, home insurance etc…)
  • Free onsite parking at our office
  • Employee Assistance Programme
  • Social Committee
  • Extra Mile – our Reward and Recognition scheme

If this sounds like you, we’d love to hear from you. Click apply and start your application today!


What else is expected of me?

Good conduct matters at the AA. It's very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing. Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.


Candidates moving to the next step of the recruitment process will be contacted.

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