Customer Service Coordinator - Maternity Cover Job Openings by Griffith Foods in Somercotes

Job Title Customer Service Coordinator - Maternity Cover
Pub Date 22 days ago
Company Griffith Foods
Location Somercotes - Griffith Foods is currently looking for quality applicants to fill Customer Service Coordinator - Maternity Cover.

Griffith Foods Job Opportunities 2021

Customer Service Coordinator - Maternity Cover - Somercotes
Customer Service CoordinatorMaternity Cover Somercotes, Alfreton DE55, Reino Unido Sol. nº 1199

lunes, 19 de abril de 2021

We blend care and creativity to nourish the world.

is global product development partner, we specialize in high-quality food ingredients. We serve global food companies and regional food companies worldwide.
As a family business, we’ve valued people above all else for 100 years. Griffith is renowned for true, collaborative innovation. Our people care. We’re committed to helping our customers create better productsand a better, more sustainable world. Learn more about on

The purpose of the role

A member of the Customer Services Team within the Sales department supports designated Account manager(s) in all aspects of customer relationship management. This is a pivotal role providing a link from the customer to the business. A key company interface with customers in all areas including orders, pricing, costing, forecasting, CRM pipeline support, samples, specifications requests, service levels and other projects as defined in the Sales plan.Ensure that agreed GF and customer Key Performance Indicators, Requirements and Expectations are met or exceeded whilst effectively optimizing the business performance.


Sales Order Entry

  • Enter all sales orders into ERP and follow through the system to despatch and delivery of product to the customer

  • Work closely with procurement, planning, quality assurance, despatch and transport to ensure timely deliveries

  • Enter and maintain accurate customer information in ERP, amend / cancel orders as requested


  • Record and monitor service levels in designated accounts

  • Pro-actively work to optimise customer service level


  • Follow all procedures relating to inventory control to ensure we hold minimum stock

  • Control all goods returned from customers ensuring all actions are taken to customer satisfaction

  • Ensure that products are launched in line with customer expectations and that any issues are highlighted in advance.

  • Ensure that de-listings are handled minimizing exposure to the Griffith organisation.

  • Support and work with the Summer Eating Sheet


  • Price queries & requests & update the price book weekly

  • All costing generation from new codes from PDImost Account Managers require this.

  • Generate Quotes (and filing of quotes & costing information), based on information provided by the Account Manager

  • Projected Sales Reports

Forecastsit is the Sales Team responsibility to work with Logility, The Customer Services Team can assist as follows

  • Work closely with the sales team and procurement

  • Understand customer requirements and activity

  • Monitor forecast accuracy and work with account mangers / customer to improve


  • Support Account Manager(s) in management/administration of CRM

  • To include projects, pipeline, samples etc.

Samples (BOR and SOR)

  • All sample enquiries – input requirements to CRM, monitor/update as needed, POD’s

  • All Specification and PDDS requests (forward to Product Information).

Customer Integration

  • Customers visits as required to meet key contacts

  • Understand Customer and market expectations and referencing this against Griffith capabilities.

  • Proactively seek to improve customer relationships, service levels and GF profitability


  • Responsible for keeping the customer and GF updated on all relevant issues in a timely manner

  • Knowledge to cover all roles within Customer Service during holidays & sickness

  • Proactively and visibly supports the Health and Safety standards, rules and regulations of the organisation.


  • Similar experience would be beneficial.

  • Full training will be provided to the successful candidate

  • GCSE Level Maths and English

Working at

We are a caring family company where everyone has the opportunity to grow, follow their own personal Purpose and find fulfillment in their work. We support each other, demonstrate mutual respect and nourish people’s well-being.
We believe in doing the right thing, especially when it is hard to do and recognize that our success depends on our customers’ success consequently, we work together, leveraging our skills, knowledge and ideas to create exceptional products and solutions.
We value diversity at our company and celebrate our cultural and personal differences, knowing that together, we create a unique source of strength. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
If you need assistance or an accommodation due to disability you may contact us at [email protected]

Otros detalles

  • Grupo de puestos

    Customer Service

  • Función del puesto

    Customer Service

  • Tipo de pago


  • Fecha de inicio del trabajo

    lunes, 10 de mayo de 2021

  • Fecha de fin. de trabajo

    domingo, 31 de octubre de 2021

How to Apply this Position:

After reading and knowing the criteria and minimal requirements for qualifications that have been explained from the Customer Service Coordinator - Maternity Cover - Griffith Foods job info above, so jobseekers who sense they have met the requirements including education, age, etc. and really believe interested in the latest job vacancies Customer Service Coordinator - Maternity Cover - Griffith Foods job info - Somercotes above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, Copy of diploma and transcripts and other documents as described above, in order to register and take part in the admission selection for new employees in the company referred to sent via the Apply link below.

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