Customer Loyalty Advisor Job Openings by XLN Telecom in Sheffield

Job Title Customer Loyalty Advisor
Pub Date 30+ days ago
Company XLN Telecom
Location Sheffield - XLN Telecom is currently opening career opportunity for quality applicants to fill Customer Loyalty Advisor.

XLN Telecom Job Opportunities 2021

Customer Loyalty Advisor - Sheffield

The Role: XLN are looking for a Customer Retention Advisor, who is well organised and has great communication skills. We are looking for an individual who has a good personality and can adhere to set strategies based on high value retention verses growth target customers.

What’s on offer?

XLN are providing a fantastic opportunity to grow and develop within the company. It is a chance to gain experience and develop your customer service skills.

Salary: £21,000-£25,000 per annum plus monthly uncapped commissions

Benefits: Quarterly Sales Incentives including trips abroad, VIP trips to O2 Gigs and exclusive sporting events such as Royal Ascot and Champions League football, Plus...

  • 28 days’ holiday per year inclusive of bank holidays
  • 3 bonus Christmas days off
  • Brand new state of the art office
  • State of the art breakout area with pool tables, table tennis and racing simulators!
  • Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise
  • End of month drinks at the office, completely on us!
  • Free fruit and breakfast weekly

The Job:

  • Outbound calls to existing cancelling customers
  • Inbound calls from cancelling customers
  • Working to save lost customers • Handling warm leads
  • Meet and exceed targets
  • Understand and adhere to set strategies based on high value retention verses growth target customers
  • Identify opportunities within the existing base in order to capitalise on maximum retention
  • Meet the minimum call figures on a daily and weekly basis
  • Development, maintenance and retention of customer relationships
  • Updating customer records
  • Understand and keep abreast of competition, products, pricing and markets for voice and data solutions
  • Provide support and day to day account management to allocated customers
  • Assist other departments in resolving customer issues to help retain client when escalated from the Customer Support Team or other departments; including billing queries, serious fault calls and general account questions
  • Update and provide accurate saved accounts (tracker)
  • Resolving queries within industry/department lead timescale

Experience/ qualifications and skills required:

  • Minimum 1 year employment in contact centre environment working in a fast-paced, target-driven role.
  • Good system and competitor knowledge
  • Previous cancellations experience
  • Negotiation/objection handling skills
  • Experience in customer service/account development role
  • 1-year experience in the Telecom industry
  • Self-motivating
  • An enthusiastic self-starter, who takes ownership
  • Self-confident with the ability to overcome objections
  • Able to work as part of a team
  • Positive attitude
  • Goal oriented
  • Outstanding listening and negotiation skills


How to Submit an Application:

After seeing and knowing the criteria and minimal requirements for qualifications that have been explained from the Customer Loyalty Advisor - XLN Telecom job info above, then jobseekers who feel they have met the requirements including education, age, etc. and really find interested in the latest job vacancies Customer Loyalty Advisor - XLN Telecom job info - Sheffield above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, Copy of diploma and transcripts and related documents as described above, in order to register and take part in the admission selection for new employees in the company referred to sent via the Apply link below.

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