Senior Support Worker (x 2) Job Openings by The Wallich in Wrexham November 2019

Job Title Senior Support Worker (x 2)
Pub Date 8 days ago
Company The Wallich
Location UK - The Wallich is currently looking for quality applicants to fill Senior Support Worker (x 2).

The Wallich Job Opportunities 2019

Senior Support Worker (x 2) - UK

is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. Our work falls into four principal areas:

1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

's values are of empowerment and treating people with dignity, respect and an unconditional positive regard. The principles of our work are based around solution focused working, harm reduction, and the creation of an environment where the people we support are actively and meaningfully encouraged to be involved in their support, and the development and delivery of services.

Project Description

The Rough Sleeper Intervention Team project operates across Wrexham working with rough sleepers providing basic humanitarian aid in the community, with the aim of engaging vulnerable individuals in support services and signposting to relevant support. The project is funded through a charitable foundation.

Purpose of Role

To coordinate and provide support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to access and maintain accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

This role is subject to an Enhanced DBS

Main Duties, Responsibilities and Person Profile

Main Duties and Responsibilities

1. To prepare and distribute food to those sleeping rough in the community and provide housing related support.

a. To prepare food to distribute to people who are street homeless:

  • Ensuring food is portioned and wrapped appropriately.
  • Ensuring work areas, equipment, utensils and dishes are cleaned and stored away as appropriate.
  • Ensuring food is stored correctly

b. To distribute food to rough sleepers and street homeless at various location within the Wrexham area.

c. To assist in delivering the Severe Weather Emergency Protocol in Wrexham

d. To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

e. To ensure that all Service Users are treated fairly and afforded equality of opportunity.

f. To manage referrals according to the procedures and eligibility criteria of the project.

g. To ensure that Service Users’ needs are met through the consistent application of the Wallich’s model of support.

h. To manage a Service User caseload with particular reference to:

  • Coordinating and carrying out needs and risk assessments and developing risk management plans.
  • Coordinating and providing project inductions to all new Service Users.
  • Identifying the goals and aspirations of Service Users and developing outcome focused support plans.
  • Coordinating the day to day tasks and activities of Service Users support plans.
  • Applying various conversational skill sets to the benefit of the Service User.
  • Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
  • Ensuring that Service Users have a means of expressing their views and that this expression receives appropriate consideration.
  • Actively involving Service Users in their support, the project and/or organisation.
  • Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.
  • Coordinating and carrying out the reviewing of needs, risk and support plans in line with procedure.
  • Coordinating and carrying out the monitoring of Service User’s progress by assessing levels of control, understanding and involvement in working towards their goals.
  • Representing and advocating with/for Service Users.
  • Ensuring that a planned service withdrawal is incorporated into support ensuring sign-off is realistic, manageable and controlled.

h. To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure.

i. To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

2. To supervise and mentor an allocated number of volunteers.

a. To provide regular supervision to allocated volunteers in line with Supervision Policy.

b. To mentor volunteers providing hands on experience in a safe environment.

c. To agree with volunteers any development needs and take appropriate measures to action these.

d. To monitor work done by volunteers and to ensure that duties and responsibilities are fulfilled and obligations are met.

e. To ensure that the volunteers have a consistent understanding of the mission, values, aims, objectives and policies and procedures of the project.

3. To assist in monitoring the effectiveness of the projects ensuring objectives and targets are met.

a. To meet the monitoring requirements of the project.

b. To assist managers with gathering quantitative and qualitative information relating to objectives and targets.

c. To ensure that records of Service Users accessing the service are maintained.

d. To provide statistics and other information as requested by managers.

4. To assist in the overall running of the project.

a. To work in line with all Wallich policies and procedures.

b. To participate in own supervision.

c. To undertake relevant training.

d. To represent at relevant external meetings.

e. To liaise with relevant bodies – Housing Associations, support agencies etc. – as appropriate and as the organisation’s representative.

f. To develop links with voluntary and statutory bodies in furtherance of the organisation’s work and for the benefit of the Service User.

g. To report to manager regularly informing him/her of issues arising during the course of the work that require policy decisions.

h. To ensure adequate administrative records are kept.

i. To ensure the maintenance of good standards of cleanliness, hygiene and adherence to Health and Safety regulations.

j. To take part in all aspects of lone working as directed by the policy.

k. To partake in a team handover where applicable.

l. To undertake other duties within the remit of the post.

5. Other

a. To work and travel across Wrexham.

b. To work flexibly to support the delivery of the organisation's wider services across Wrexham including providing day/night/weekend cover in the hostel if required.

The list of duties and responsibilities is not an exhaustive one and may be varied from time to time by the organisation. This job description is subject to regular review.

Person Profile

1. Knowledge

a. Knowledge and understanding of current Homelessness Law, the Criminal Justice System, DWP Benefits, and the current legal framework within which you are expected to work.

b. Knowledge and understanding of how complex needs, such as substance misuse or mental health, can affect individuals and their vulnerability.

c. Knowledge and understanding of how your personal life can have positive and negative impacts on your own performance and attendance.

d. Knowledge and understanding of the need for professional boundaries.

2. Experience

a. Experience of working with individuals with complex needs.

b. Experience of housing related support or homelessness (this can be from a personal perspective).

c. Experience of completing needs and risks assessments.

d. Experience of planning and delivering support.

e. Experience of monitoring and recording systems.

f. Experience of working with diverse people in a non-judgemental way.

g. Experience of effectively dealing with challenging situations whilst maintaining professional boundaries.

h. Experience of professionally and effectively representing the wishes and best interests of Service Users and the organisation whilst building beneficial relationships with a range of agencies.

i. Experience of lone working on own initiative and without close supervision.

j. Experience of organising resources and prioritising workloads to meet deadlines.

3. Other

a. Driving licence and willingness to drive Outreach Vehicle is essential.

b. Ability to communicate in Welsh is desirable but not essential.

c. To complete a food hygiene course if a certificate is not currently held.

Interview date: 29th November 2019

All Wallich staff are required to attend a 5 day induction in Cardiff at the commencement of their employment.


For any questions, suggestions or required documents regarding accessibility in a different format, please contact The Wallich.

To apply online please visit:

Another Job Openings UK November 2019

  One Stop - Store Manager

  One Stop Convenience Stores Limited -   Newcastle upon Tyne | Pub date : 19 November 2019 - 2 hours ago

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week.

  International Administrator

  University of Sunderland -   Sunderland | Pub date : 19 November 2019 - 57 minutes ago

To support key customers and stakeholders both internally and externally. A qualification in Business Administration. Adaptability & a 'can do' attitude.

  Branch Manager

  Saint-Gobain - No City | Pub date : 19 November 2019 - 5 hours ago

You’ll build relationships with our internal and external customers whilst ensuring the branch operates in a safe manner and in line with all company policies…

  HR Business Partner (m/f)

  Amazon UK Services Ltd. -   Newcastle upon Tyne | Pub date : 19 November 2019 - 3 hours ago

With your team by your side, you’ll be the driving force behind all associated HR programmes and initiatives, as part of maximising employee engagement and…

  Chat Support Co-ordinator

  tombola -   Sunderland | Pub date : 19 November 2019 - 3 hours ago

Develop processes surrounding effective and improved and consistent communications to the home team. We believe that our unique products, Responsible gambling…