XLN were recently voted number one Telecoms provider at the prestigious CXA awards ahead of BT, Three and EE. We have also been voted #1 for Customer Satisfactionwith more 5-star TrustPilot reviews than all of our competitors put together. We are the UK’s fastest growing independent telecom service provider, supplying phone, broadband, energy and card processing services exclusively to small businesses, cutting their bills dramatically. In our sector, we are bigger than Talk Talk and Virgin put together and second only to BT- having signed up a whopping 550,000 customers to date!
As a Provisioning Specialist you will play a critical part in ensuring that businesses who are setting up their services with XLN have a smooth and efficient journey. You will provide world class customer service over the phone and live chat. You will deal with multiple back-office systems and liaise with our suppliers. Telecoms experience is preferable but not essential, just a willingness to learn and succeed. If you like solving problems then this could be the role for you.
We will provide you with World Class training and support, fantastic city centre office and regular incentives and social events. You have control of your own career, learning new skills and different areas of the business as you develop.
So what do we need from you?
Enthusiastic, engaging, proactive and a real team player
Keen to further develop your career with a growing and successful company
You must thrive working in a social, fast paced and fun environment
Enjoyment of talking with people and get satisfaction from helping others over the phone
Brilliant relationship and rapport building skills that are second to none
As well as competitive salary, achievable bonus and development, we want to make sure that every XLNer looks forward to coming in to work every day, we offer the following:
Attractive working hours- Monday-Friday with 1 in 3 Saturdays and no Sunday work!
Free fruit weekly
Free breakfast every Friday
Barista-standard coffee on tap
Smart casual dress appearance, dress down Fridays
Chill out and reading zones, pool tables, table tennis and racing simulators!
Indoor secure bike storage, locker, shower and changing facilities
Regular, free of charge fitness classes in our fitness suite, including yoga and boxercise
End of month drinks at the office, completely on us!
Please note, if we believe there will be other opportunities for you in the future, our recruitment team will retain your CV. Please let our recruitment team know if you wish to have your details removed from our database. Please see our Privacy Notice for further details.
Candidates moving to the next step of the recruitment process will be contacted.
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