Complex Needs Outreach Worker (Housing) - Conwy & Denbighshire Job Openings by The Wallich in Conwy

Job Title Complex Needs Outreach Worker (housing) - Conwy & Denbighshire
Pub Date 2 days ago
Company The Wallich
Location Conwy - The Wallich is currently opening job for quality applicants to fill Complex Needs Outreach Worker (Housing) - Conwy & Denbighshire.

The Wallich Job Opportunities 2021

Complex Needs Outreach Worker (Housing) - Conwy & Denbighshire - Conwy

is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 9500 people a year across Wales. Our work falls into four principal areas

  • Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse.
  • Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.
  • Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.
  • Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the development, delivery and evaluation of services

Project Description

Working closely with the Collaborative Outreach Project, a multi-agency response team, the Complex Needs Outreach Worker (Housing) will engage with vulnerable individuals with complex needs such as substance misuse, mental health, homelessness/housing and who are not engaging with support services generally.

Support provided by this post could include the provision of advice, support, information, help or onward referral in relation to housing or homelessness, welfare benefits, healthcare, debt, education, training or employment opportunities. In addition, assistance may also be required in meeting service users basic needs such as access to food, shelter, clothing, rough sleeper packs etc.

The project will aim to wrap services around the individual by taking support out to them in their local community across Conwy and Denbighshire, working closely with other provider organisations to deliver support in their homes or in local hubs/drop in sites where service users can access a range of agencies in one place.

The Collaborative Outreach Project will be led by a Coordinator who will have cross-agency insight and will seek to draw all partners and their expertise together to deliver a joint holistic response to supporting people and to develop appropriate pathways to link people into mainstream services.

The project is funded by Welsh Government Complex Needs Funding and administered by the North Wales Area Planning Board.

Purpose of Role

To coordinate and provide support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

Support provided by this post could include the provision of advice, support, information, help or onward referral in relation to housing or homelessness, welfare benefits, healthcare, debt, education, training or employment opportunities. In addition, assistance may also be required in meeting service users basic needs such as access to food, shelter, clothing, rough sleeper packs etc.

This role is subject to an Enhanced DBS check.

No Agencies.

We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.

Main Duties, Responsibilities and Person Profile

Main Duties and Responsibilities

1. To visit people in their homes or in the community and provide housing related support.

a. To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff.

b. To ensure that all Service Users are treated fairly and afforded equality of opportunity.

c. To manage referrals according to the procedures and eligibility criteria of the project.

d. To ensure that Service Users’ needs are met through the consistent application of the Wallich’s model of support.

e. To manage a Service User caseload with particular reference to:

Coordinating and carrying out needs and risk assessments and developing risk management plans.

Coordinating and providing project inductions to all new Service Users.

Identifying the goals and aspirations of Service Users and developing outcome focused support plans.

Coordinating the day to day tasks and activities of Service Users support plans.

Applying various conversational skill sets to the benefit of the Service User.

Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.

Ensuring that Service Users have a means of expressing their views and that this expression receives appropriate consideration.

Actively involving Service Users in their support, the project and/or organisation.

Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users.

Coordinating and carrying out the reviewing of needs, risk and support plans in line with procedure.

Coordinating and carrying out the monitoring of Service User’s progress by assessing levels of control, understanding and involvement in working towards their goals.

Representing and advocating with/for Service Users.

Ensuring that a planned service withdrawal is incorporated into support ensuring sign-off is realistic, manageable and controlled.

f. To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure.

g. To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.

2. To supervise and mentor an allocated number of volunteers.

a. To provide regular supervision to allocated volunteers in line with Supervision Policy.

b. To mentor volunteers providing hands on experience in a safe environment.

c. To agree with volunteers any development needs and take appropriate measures to action these.

d. To monitor work done by volunteers and to ensure that duties and responsibilities are fulfilled and obligations are met.

e. To ensure that the volunteers have a consistent understanding of the mission, values, aims, objectives and policies and procedures of the project.

3. To assist in monitoring the effectiveness of the projects ensuring objectives and targets are met.

a. To meet the monitoring requirements of the commissioners.

b. To assist managers with gathering quantitative and qualitative information relating to objectives and targets.

c. To ensure that records of Service Users accessing the service are maintained.

d. To provide statistics and other information as requested by manager.

4. To assist in the overall running of the project.

a. To work in line with all Wallich policies and procedures.

b. To participate in own supervision.

c. To undertake relevant training.

d. To represent at relevant external meetings.

e. To liaise with relevant bodies – Housing Associations, support agencies etc. – as appropriate and as the organisation’s representative.

f. To develop links with voluntary and statutory bodies in furtherance of the organisation’s work and for the benefit of the Service User.

g. To report to manager regularly informing him/her of issues arising during the course of the work that require policy decisions.

h. To ensure adequate administrative records are kept.

i. To ensure the maintenance of good standards of cleanliness, hygiene and adherence to Health and Safety regulations.

j. To take part in all aspects of lone working as directed by the policy.

k. To partake in a team handover where applicable.

l. To undertake other duties within the remit of the post.

5. Other

a. To partake in rota as required.

b. To work and travel across Conwy and Denbighshire.

The list of duties and responsibilities is not an exhaustive one and may be varied from time to time by the Manager. This job description is subject to regular review.

Person Profile

1. Knowledge

a. Knowledge and understanding of current Homelessness Law, the Criminal Justice System, DWP Benefits, and the current legal framework within which you are expected to work.

b. Knowledge and understanding of how complex needs, such as substance misuse or mental health, can affect individuals and their vulnerability.

c. Knowledge and understanding of how your personal life can have positive and negative impacts on your own performance and attendance.

d. Knowledge and understanding of the need for professional boundaries.

2. Experience

a. Experience of working with individuals with complex needs.

b. Experience of housing related support or homelessness (this can be from a personal perspective).

c. Experience of completing needs and risks assessments.

d. Experience of planning and delivering support.

e. Experience of monitoring and recording systems.

f. Experience of working with diverse people in a non-judgemental way.

g. Experience of effectively dealing with challenging situations whilst maintaining professional boundaries.

h. Experience of professionally and effectively representing the wishes and best interests of Service Users and the organisation whilst building beneficial relationships with a range of agencies.

i. Experience of lone working on own initiative and without close supervision.

j. Experience of organising resources and prioritising workloads to meet deadlines.

3. Other

a. Driving licence and own vehicle is essential.

b. Ability to communicate in Welsh is desirable but not essential.

c. Ability to communicate verbally and in writing to a professional standard.

d. Competency in using Microsoft Word, Excel and Outlook, and ability to learn to use other digital recording systems.

e. Committed to own continued professional development.

Interviews will be held on 06/07/2021 via MS Teams


How to Submit an Application:

After seeing and knowing the criteria and minimum requirements for qualifications that have been explained from the Complex Needs Outreach Worker (Housing) - Conwy & Denbighshire - The Wallich job info above, thus you who feel they have met the requirements including education, age, etc. and really feel interested in the latest job vacancies Complex Needs Outreach Worker (Housing) - Conwy & Denbighshire - The Wallich job info - Conwy above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, Copy of diploma and transcripts and related documents as described above, in order to register and take part in the admission selection for new employees in the company referred to sent via the Apply link below.

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