Front Office Team Leader Job Openings by Novotel York in York

Job Title Front Office Team Leader
Pub Date 30+ days ago
Company Novotel York
Location York - Novotel York is currently in need of quality applicants to fill Front Office Team Leader.

Novotel York Job Opportunities 2021

Front Office Team Leader - York

Novotel York Centre is 146 bedroom hotel with a swimming pool, restaurant & bar as well as conference facilities. We completed our full refurbishment and extension in 2019.

Position Overview:

This position involves welcoming the guests and providing support and leadership to all Front Office Team Members. They contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach

Main Duties:

Apply thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures, PABX functions and reservations.

Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.

Direct daily front office operations.

Duty Management shifts

Control hotel duty keys and floats whilst on duty.

Supervise and support of the Front Office team.

Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.

Ensure department policies and procedures are understood by all employees and observed in tasks performed.

Ensure effective communication of new and updated information regarding policies, rates and general hotel information.

Ensure strict procedures are followed for all transactions, accounting and banking procedures, issue of keys and guest confidentiality.

Implement training programs for all employees, conduct induction and skills training.

Perform any other duties as directed by the Front Office Management.

Assist the (Department) Management Team in recruitment, onboarding and training

Effectively use the guest feedback to improve product and service delivery.

Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.

Be fully conversant with departmental fire and evacuation procedures.

Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel (including the company’s loyalty programme – Accor Live Limitless)

Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

Skills & Qualities:

Quality/Excellence driven

Good Communicator and team player

Passionate about hospitality

Guest oriented, outgoing and service minded

Good interpersonal skills and self-confidence

Sales oriented/commercial savvy

Dynamic, autonomous and proactive

High personal presentation skills

A thorough and organised approach to work

Job Types: Full-time, Permanent

Salary: From £18,657.00 per year

Additional pay:

  • Bonus scheme
  • Yearly bonus


  • Bike to work scheme
  • Company events
  • Discounted or free food
  • Employee discount
  • On-site parking
  • Referral programme
  • Sick pay
  • Wellness programmes


  • 10 hour shift
  • 8 hour shift
  • Overtime
  • Weekends

COVID-19 considerations:
ALLSAFE, Accor hotels COVID-19 programme is verified by Bureau Veritas.


  • Supervisory: 1 year (preferred)

Work remotely:

  • No

How to Apply:

After seeing and find out the criteria and minimum requirements for qualifications that have been explained from the Front Office Team Leader - Novotel York job info above, thus jobseekers who find they have met the requirements including education, age, etc. and really find interested in the latest job vacancies Front Office Team Leader - Novotel York job info - York above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, Copy of diploma and transcripts and other documents as described above, in order to register and take part in the admission selection for new employees in the company referred to sent via the Apply link below.

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