Customer Service Advisor Job Openings by Decora Blind Systems LTD in Lisburn BT28

Job Title Customer Service Advisor
Pub Date 3 days ago
Company Decora Blind Systems LTD
Location Lisburn - Decora Blind Systems LTD is currently opening career opportunity for quality applicants to fill Customer Service Advisor.

Decora Blind Systems LTD Job Opportunities 2020

Customer Service Advisor - Lisburn

About Us:

Decora’s success has been the result of collaboration between teams and individuals from across the business. From Production and Warehousing to Engineering, Marketing, Design and Finance, teamwork across departments retains one prime focus of providing our customer with a quality and innovative product and service.

Decora’s calibre and 40 year history are best described through the product portfolio. The innovative design which underpins each collection combined with the craftmanship that goes into the production processes is a testament to the passion brought by the Decora Team.

Supplying a wide range of systems, componentry and made to measure blinds, Decora can offer exclusive and distinctive blind products to trade customers who demand the very best. These specialised services offer customers the opportunity to receive a reliant service by delivering the latest innovations in the blind market. Continually investing in training and technology, Decora have been awarded the ISO 9001 quality standard and have been recognised as Investors in People.


  • Enhanced Annual Leave
  • Attendance Awards
  • Health Cash Plan upon service
  • Life Assurance upon service
  • Long Service Awards
  • Employee Recognition Scheme
  • Suggestion Scheme
  • Learning & Development Opportunities
  • Employee Referral Scheme
  • Discounted Vitality Leisure Complex Membership
  • Benefits and discounts with local businesses
  • Discount on company products

Job Title: Customer Service Advisor

Location: Lisburn

Job Type: Permanent, Full-time

Working Hours: 37.5 hours per week covering core business hours of 08:30-17:00.


Reporting to the Customer Services Team Manager and working as part of the Customer Services Team, the post holder will be responsible for ensuring the provision of comprehensive and professional customer service.


  • Liaise with Customers and provide a high level of Customer Service.
  • Ensure full accuracy and attention to detail in all interaction with internal/external customers.
  • Process orders received via fax, telephone or email, accurately and within specified timelines.
  • Adhere to the Company’s internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
  • Check stock levels as required and advise customers of alternatives if necessary.
  • Display a flexible and co-operative approach at all times.
  • Ensure extensive product knowledge is maintained.
  • Any other reasonable duties which may be required by management from time to time.


  • GCSE Grade C passes in both English and Maths (or equivalent)
  • 1 year’s administration experience, ideally within a manufacturing environment
  • High level of computer literacy including experience of Microsoft packages
  • Ability to work accurately under pressure and within strict deadlines
  • Ability to remain calm & controlled
  • Highly customer focused and able to demonstrate excellent communication/telephone skills
  • Good problem-solving ability and ability to work on own initiative
  • Demonstrate understanding of customer needs and requirements
  • You must be able to communicate in English, both verbally and in writing


  • Experience working in FMCG/manufacturing support environment
  • Customer Care Training and/or Telephone skills training
  • Experience of order processing, data entry, providing quotations
  • Experience of using sales order processing packages / customer databases

To Apply
Please forward your CV and covering letter, which demonstrate how the above criteria are met, through the '' button below.

Closing date: Wednesday, 8th July 2020.
*Please note applicants of CSA/03.20 need not apply.

Please visit the careers section on our website to view our Applicant Privacy Notice.

Reference ID: CSA/07.20

Application deadline: 08/07/2020

Job Types: Full-time, Permanent


  • Employee Discount
  • On-site Parking


  • Day shift
  • Monday to Friday
  • Overtime

Work remotely:

  • No

Only candidates selected for interviews will be contacted.

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