Customer Service Advisor - Full & Part-Time - Remote Working Available - FTC - [39 Hours] Job Openings by Pets at Home in Home Based

Job Title Customer Service Advisor - Full & Part-time - Remote Working Available - Ftc - [39 Hours]
Pub Date 2 hours ago
Company Pets at Home
Location Home Based - Pets at Home is currently in need of quality applicants to fill Customer Service Advisor - Full & Part-Time - Remote Working Available - FTC - [39 Hours].

Pets at Home Job Opportunities 2021

Customer Service Advisor - Full & Part-Time - Remote Working Available - FTC - [39 Hours] - Home Based

Customer Service Advisor – Full & Part-TimeRemote Working Available12 Week FTC

This is a fantastic opportunity to come and work for a company voted 5th in the Great Place to Work (Best Large Workplaces) awards 2018, and Number 15 in Europe in 2017! We have over 450 stores and over 310 Groom Rooms and are the UK's number one pet care business. Our business is fast-paced, innovative and fun and it's our people that make the difference.

Pets and Customers are at the heart of everything we do and this ensures they receive the great service they deserve. We’re looking for passionate people to join us and work in our Customer Services Team where, whether working remotely or in our Support Office, you will deal with many different types of queries and work hard to meet our customer’s needs. We are committed to making every interaction matter.

There is a requirement to be flexible and adapt to the ongoing changing business needs of the Customer Services Team. In order to be successful in the role, you will be responsible for the following;

  • Engage and build rapport with customers either by Live Chat, Social Media or Telephone
  • Deliver Excellent customer service to each and every customer we have interaction with
  • Answer inbound calls from stores and customers
  • Stay up-to-date on new products, services, and policies
  • Collect and report customer feedback to ensure that best practice is recognised and maintained
  • Achieve company and individual Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
  • Engage with customers in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Key Skills;

  • Experience within a Contact Centre or Customer Service environment
  • Computer literate with the ability to multi task and use multiple systems at any one time
  • The ability to empathise with the customer to problem solve & provide the best possible resolution for the customer
  • An ability to work as part of a great team
  • Excellent communication skills

What you can expect from us in return;

  • Full ‘Step Up’ training programme in line with our stores
  • Opportunity for progression within the team inclusive of salary increases
  • Opportunity for Level 2 Apprenticeships in Customer Services
  • Nutrition training
  • Specialist training sessions – Small animal, reptile, aquatics etc.
  • Specially Qualified training programme (SQP)
  • Team leader development programme

Hours of Work:

Our operating hours are Monday to Friday 9 am8 pm, Saturday 9 am7 pm, Sunday 9 am -6 pm. Applicants must be able to work a 2-weekend shifts out of 4

The benefits;

  • Salary up to £18,373 pro rata per annum, plus bonus
  • 33 days pro rata paid annual leave (including bank holidays) rising to 36 days pro rata after two years of employment
  • Birthday Leave1 day extra leave to celebrate your Birthday!
  • The option to buy extra holidays
  • An extra days leave when you become a new pet parent (Dog/Cat/Horse)
  • Pension Scheme
  • Colleague Discount20% discount for you . This can be used in Pets at Home Stores, Groom Rooms, Companion Care Veterinary Services and Pet Plan Insurance!
  • “Treats” benefits- an online range of offers and discounts which are available exclusively to Pets at Home Colleagues
  • Life assurance
  • Contributory Private Health Care
  • Charity Leave- You are entitled to have one paid day’s leave each year to work for your favourite animal related charity.
  • Celebrating Special Occasions? You’ll get 1 extra week off and a gift to celebrate your wedding or civil partnership, and a gift from us if you are expecting or adopting a baby!
  • Free Car Parking
  • Free Gym
  • Colleague of the Month Awards
  • Cycle to Work Scheme

How to Apply this Position:

After seeing and understand the criteria and minimal requirements for qualifications that have been explained from the Customer Service Advisor - Full & Part-Time - Remote Working Available - FTC - [39 Hours] - Pets at Home job info above, then you who believe they have met the requirements including education, age, etc. and really sense interested in the latest job vacancies Customer Service Advisor - Full & Part-Time - Remote Working Available - FTC - [39 Hours] - Pets at Home job info - Home Based above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, Copy of diploma and transcripts and related documents as described above, in order to register and take part in the admission selection for new employees in the company referred to sent via the Apply link below.

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