The Truth Project is central to the work of the Independent Inquiry into Child Sexual Abuse (IICSA). The Project provides an opportunity for victims and survivors of child sexual abuse to share their experience with the Inquiry in a safe and confidential setting. In this role you will act as a contact point for victims and survivors to engage with the Inquiry; responding to their questions, queries and requests for further information in order to make their “journey” through Truth simple and supportive.
You will make the practical arrangements for participants' engagement with the Truth Project, ensuring that private sessions run smoothly and successfully. Your priority will be to provide victims and survivors with a sensitive, seamless, safe and personalised service that respects their perspectives and aspirations. In doing so, the Inquiry Support Officer will handle a high volume of contacts either by email, letter or telephone and be responsible for logging this information onto a central system quickly and accurately.
Additionally, the Inquiry Office acts as a regional hub for engagement with the local community and key stakeholders. You will therefore support the development and delivery of this work which will include communicating with stakeholders.
The postholder will need to be flexible as these activities may take place at differing locations across the region. You may therefore be required to travel to these and some evening or weekend working may also be necessary.
We are looking to fill the following number of posts within the different locations:
To create and assist in maintaining high quality casework records of victims and survivor cases in accordance with Inquiry Quality Standards and statutory obligations
To act as a point of contact in the Inquiry Office for participants wishing to share their experience with the Truth Project.
Organise and coordinate all practical aspects of participants' sharing their experience with the Truth Project.
Be responsible for providing high quality case summaries for each participant in advance of the Truth Project sessions.
Maintain relationships between the Inquiry Office and the Inquiry's Communication and Engagement Hub to ensure information is effectively shared.
Take a proactive role in strengthening and promoting internal and external working arrangements so that these deliver an excellent service to victims and survivors.
Prepare written responses to participant correspondence in a professional manner and with empathy.
Review participant contact received and consider the most appropriate action to be taken in accordance with the Inquiry Quality Standards and Safeguarding Policies.
Take responsibility for their own casework and ensure responses are provided within agreed timescales, including performance reporting.
Maintain confidentiality of information regarding correspondence received
Engage in a programme of continuous practice improvement and develop professional skills to support the delivery of the role.
Provide support to senior colleagues, managing inboxes, diaries and other relevant activities when requested.
Ensure information and data management processes are adhered to and information is stored appropriately.
Undertake appropriate duties and responsibilities as and when required.
These responsibilities are not exhaustive and may develop or change over time in response to business needs.
The postholder will be expected to have:
Experience in working with a wide range of individuals, some of whom may be vulnerable.
Excellent written and verbal communication skills so as to deliver a professional service which is also empathetic.
Enhanced IT skills, with the ability to learn and work with bespoke office systems.
Ability to deliver a quality service in a high pressure environment subject to public scrutiny.
Experience of working within operational systems to deliver a high quality service to potential users.
Evidence of personal resilience and an ability to remain self-aware in difficult and demanding situations, including maintaining professional boundaries.
Excellent team-working skills including the ability to work collaboratively with colleagues and undertake shared problem-solving where appropriate.
Able to work flexibly, including occasionally outside of business hours, to meet the demands of the post including occasional travel to other locations.
Able to communicate, verbally and in writing to an excellent level.
We'll assess you against these behaviours during the selection process:
Communicating and Influencing
Delivering at Pace
Managing a Quality Service
pension schemes may be available for successful candidates.
Only selected candidates will be notified.
Submit your application via the link below:
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