What is a people KPI?

KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective. KPIs provide targets for teams to shoot for, milestones to gauge progress, and insights that help people across the organization make better decisions.

What are the 4 main KPIs?

  • Customer Satisfaction,
  • Internal Process Quality,
  • Employee Satisfaction, and.
  • Financial Performance Index.

What does KPI stand for in HR?

Key performance indicators (KPIs) are defined as quantifiable or qualitative, specific measures of an organization’s performance in critical areas of its business.

What are the people metrics?

HR metrics, or human resources metrics, are key figures that help organizations track their human capital and measure how effective their human resources initiatives are. Examples of such data include turnover, cost-per-hire, benefits participation rate, and others (we’ll get into more of them later).

What is KPI for team leader?

Key Performance Indicators or KPIs that measure the organization’s employees to work in teams are intended to measure the optimal functioning, development, and success of teams set up within the organization.

What is a KPI example?

SMART KPI examples are KPIs such as “revenue per region per month” or “new customers per quarter”. Iterate and evolve. Over time, see how you or your audience are using the set of KPIs and if you find that certain ones aren’t relevant, remove or replace them.

How do you write KPI goals?

  • Step 1 – Identify your organization’s strategic objectives.
  • Step 2 – Define the criteria for success.
  • Step 3: Develop key performance questions.
  • Step 4- Collect supporting data.
  • Step 5: Determine what to measure and how frequently you should measure.
  • Step 5: Develop the KPIs.

How do you set KPI for employees?

Setting SMART KPIs

Specific: be clear about what each KPI will measure, and why it’s important. Measurable: the KPI must be measurable to a defined standard. Achievable: you must be able to deliver on the KPI. Relevant: your KPI must measure something that matters and improves performance.

What are 5 KPIs?

  • Revenue growth.
  • Revenue per client.
  • Profit margin.
  • Client retention rate.
  • Customer satisfaction.

What are the 3 types of KPIs?

Types of KPIs include: Quantitative indicators that can be presented with a number. Qualitative indicators that can’t be presented as a number. Leading indicators that can predict the outcome of a process.

Which KPI is most important?

  • Sales Growth Rate. Performance Indicators.
  • Revenue Concentration. Performance Indicators.
  • Net Profit Margin. Performance Indicators.
  • Accounts Receivable Turnover. Performance Indicators.
  • Working Capital.

What are the most common HR KPIs?

  • Absenteeism Rate.
  • Overtime Hours.
  • Training Costs.
  • Employee Productivity.
  • Talent Satisfaction.
  • Cost per Hire.
  • Recruiting Conversion Rate.
  • Time to Fill.

Why are HR KPIs important?

HR or Human Resources KPIs are critical as not only do they help to measure the success of the department and employee satisfaction, but they establish and maintain effective practices throughout the entire organisation. Therefore, the Human Resources department of any business is progressively important.

What are the KPI for HR assistant?

Among essential KPIs for HR assistants are customer service skills. Customer service skills are comprised of active listening, appropriate inquiries to help resolve customer issues and resourcefulness in addressing customers’ needs.

What is an HR scorecard?

The HR scorecard is a strategic HR measurement system that helps to measure, manage, and improve the strategic role of the HR department. The HR scorecard is meant to measure leading HR indicators of business performance. Leading indicators are measurements that predict future business growth.

How is HR efficiency measured?

How do you measure HR performance?

What are 5 common responsibilities of team members?


  1. https://www.qlik.com/us/kpi
  2. https://employsure.com.au/guides/employee-performance-management/kpi/
  3. https://www.linkedin.com/pulse/20130925053608-64875646-the-4-kpis-every-manager-has-to-use
  4. https://www.shrm.org/resourcesandtools/tools-and-samples/hr-qa/pages/whatarekeyperfindicatorsandhowtheyrelatetothehrfunction.aspx
  5. https://www.bamboohr.com/blog/key-hr-metrics
  6. https://www.assessteam.com/team-kpi-list/
  7. https://www.qlik.com/us/kpi/kpi-examples
  8. https://www.deepthink.nl/how-to-write-kpis/
  9. https://www.mindtools.com/pages/article/newTMM_87.htm
  10. https://www.investopedia.com/terms/k/kpi.asp
  11. https://einsights.com/key-performance-indicators-kpi/
  12. https://www.freshbooks.com/blog/financial-kpis-strategy
  13. https://www.datapine.com/kpi-examples-and-templates/human-resources
  14. https://getlucidity.com/strategy-resources/complete-list-of-hr-kpis/
  15. https://work.chron.com/key-performance-indicators-human-resources-assistant-job-14774.html
  16. https://www.aihr.com/blog/hr-scorecard/
  17. https://www.iedunote.com/measure-hr-effectiveness
  18. https://www.forbes.com/sites/forbeshumanresourcescouncil/2021/05/06/15-smart-steps-to-help-measure-the-hr-departments-success/
  19. https://studyhub.fxplus.ac.uk/study-guides/teams-groupwork/activities/team-roles

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