What is the purpose of Pharmacy2U?

We’re a private business contracted by the NHS to dispense prescriptions just like high street pharmacies. We combine clinical expertise with modern technology to manage your prescription from request to delivery to your door, whilst being paid significantly less by the NHS.

How long does Pharmacy2U take to deliver?

A typical order can take 7 – 10 working days from you placing your order to your medication being delivered.

How do I unsubscribe from Pharmacy2U?

You can reach us by phone on weekdays between 9am and 5pm, and on Saturdays between 9am and 1pm. Please note that we are closed on Bank Holidays. You can reach us by email [email protected] out of hours, we aim to respond to your email within 1 to 2 working days of this being received.

Can Pharmacy2U be trusted?

With an Excellent rating on TrustPilot, it’s easy to see why over 300,000 patients trust us to manage their medication.

Are Pharmacy2U legitimate?

Established in 1999, Pharmacy2U is the UK’s largest NHS contracted pharmacy. Regulated by the General Pharmaceutical Council, Pharmacy2U provides a repeat prescription service trusted by tens of thousands of patients and an Online Doctor service run by UK-based doctors.

Is there a problem with Pharmacy2U?

The Care Quality Commission (CQC) has condemned another digital healthcare provider as unsafe, not well led and ineffective. The CQC has found issues with Pharmacy 2U’s patient identification, prescriptions and asthma care.

How does Pharmacy2U save the NHS money?

Most of the time, it’s cheaper for the NHS to work with us, as we save the NHS money. We cover the cost of our service features, including delivery, to ensure our service is free for patients and at no extra cost to the NHS. Click here to see how much we have save the NHS to date.

Is Pharmacy2U an NHS service?

We’ve worked with the NHS for over 20 years establishing the first Electronic Repeat Prescription service in 2002. We now deliver over half a million prescriptions a month to over 700,000 patients delivering prescriptions when they’re needed.

How are pharmacies paid?

For every dispensed item, pharmacies are reimbursed at an agreed price as listed in the Drug Tariff. Buying profit is generated by ensuring that goods are purchased at a price lower than the listed price.

Can Pharmacy2U deliver insulin?

Hi Sara, we are able to deliver insulin direct to your door. We have award winning natural wool packaging that keeps everything perfectly cool. Thanks P2U.

Can pharmacy deliver controlled drugs?

1) As part of the Pandemic Delivery Service the pharmacy can deliver the CD to the patient. 2) If the pharmacy does not have a delivery option they can dispense the script and request another pharmacy to deliver. 3) Or they can pass the prescription to another pharmacy to dispense and deliver the CD.

How do I get in touch with Pharmacy2U?

  • Live Chat. To start a chat with one of our agents, select the “Live Chat” tab on the right hand side of this page.
  • Email Us. You can email [email protected].
  • Call Us. Speak to one of our customer care advisors on: 0113 265 022

What is my nominated pharmacy?

When you order a prescription online, you can have your prescription sent electronically to a pharmacy of your choice. This is called a nomination. Once you nominate a pharmacy: you will no longer need to collect paper prescriptions from your GP surgery.

How do you login to Pharmacy2U?

Logging In. From the Pharmacy2U homepage, simply click the ‘log in’ button in the top right hand corner of the page. For NHS repeat prescriptions or private prescriptions select the NHS repeat prescriptions account at the top of the page.

How can I get antibiotics without seeing a doctor?

Yes, there are antibiotics that you can get over the counter. These can be found at any local drug store or grocery store pharmacy. That said, only certain types of antibiotics, such as topical antibiotics, are available over the counter.

Can you get NHS prescriptions delivered?

All you’ll pay for is your usual NHS prescription charge, unless you’re exempt. Most orders will fit through a letterbox so you don’t need to be home to receive your delivery. Pause deliveries and get email reminders to order your next prescription.

How can I get a prescription without going to the doctor UK?

If your local pharmacy is closed, you can get your medicine from any pharmacy as long as they have it in stock. Use the NHS pharmacy service search to find other nearby pharmacies and their opening hours – some are open until midnight or later, even on public holidays.

Does pharmacy2u deliver on weekends?

You can reach us by phone on weekdays between 9am and 5pm, and on Saturdays between 9am and 1pm. Please note that we are closed on Bank Holidays.


  1. https://www.pharmacy2u.co.uk/mythbusters
  2. https://en.wikipedia.org/wiki/Pharmacy2U
  3. https://www.pharmacy2u.co.uk/help-and-support/delivery/how-long-will-it-take-to-get-my-medication/
  4. https://www.pharmacy2u.co.uk/help-and-support/blood-pressure-check-clinics/how-do-i-cancel-or-amend-my-booking/
  5. https://www.pharmacy2u.co.uk/mythbusters/why-choose-pharmacy2u
  6. https://uk.trustpilot.com/review/www.pharmacy2u.co.uk
  7. https://www.digitalhealth.net/2017/07/pharmacy2u-found-unsafe-and-ineffective-by-cqc/
  8. https://www.pharmacy2u.co.uk/help-and-support/about-pharmacy2u/does-using-the-pharmacy2u-service-cost-the-nhs-anything-extra-than-using-other-pharmacy-services/
  9. https://www.pharmacy2u.co.uk/
  10. https://www.bpsa.co.uk/pubs/understanding-pharmacy-funding
  11. https://www.facebook.com/Pharmacy2ULtd/photos/a.152868554849841/1329311423872209/?type=3
  12. https://communitypharmacyhumber.co.uk/our-news/controlled-drugs-delivery-and-collection-guidance/
  13. https://www.pharmacy2u.co.uk/ga-virtual/help-and-support
  14. https://www.nhs.uk/nhs-app/nhs-app-help-and-support/prescriptions-in-the-nhs-app/nominating-a-pharmacy/
  15. https://www.pharmacy2u.co.uk/help-and-support/my-account/how-do-i-log-in-to-my-account/
  16. https://plushcare.com/blog/antibiotics-over-the-counter/
  17. https://www.well.co.uk/prescriptions/prescription-delivery
  18. https://www.nhs.uk/nhs-services/prescriptions-and-pharmacies/pharmacies/out-of-hours-medicines/
  19. https://www.pharmacy2u.co.uk/help-and-support/your-order/first-order/order-journey/

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